Managing Information Systems Projects

Although countless information systems projects have been conducted in various industries for many decades so far, the successful in time and in budget management and development of innovative large scale information systems has remained a very difficult challenge. Several recent infamous examples illustrate the failure of large IS development projects, e.g., the SNCF’s Socrate reservation system (2bn FF), LSE’s Taurus stock exchange system (US$ 700m), FBI’s management system (US$ 170m), or the US Federal Aviation Administration Advanced Technology System for air traffic control, which is years behind schedule and US$ 4 billion over budget. All of these and many others document how visible information systems have become and point to a continuing problem in businesses worldwide: how can we build large information systems successfully that people will use and organizations get value from? Challenged by the importance of the still unsolved problem of how to manage innovative and large scale information systems projects, the proposed research projects will investigate the historical and current development path of the single largest information systems project in Europe. Although the project struggled tremendously, contrary to most of the aforementioned examples, it still exists and finally succeeded. Motivated by this promising outcome, we will analyze the project in order to investigate the differences in comparison to unsuccessful projects. In doing so, the different stakeholders, their decisions, development phases, technical problems and developed solutions etc. will be considered.